These rules set out the information authorised firms, and individuals providing services to the public from outside authorised firms, should make available to clients and potential clients.
The rules aim to ensure people have accurate and relevant information about a solicitor or firm when they are considering purchasing legal services and will help members of the public and small businesses make informed choices, improving competition in the legal market.
1.1 An authorised body, or an individual practising in the circumstances set out in regulation 10.2(b)(i) to (vii) of the SRA Authorisation of Individuals Regulations, who publishes as part of its usual business the availability of any of the services set out at rule 1.3 to individuals or at rule 1.4 to businesses, must, in relation to those services, publish on its website cost information in accordance with rule 1.5 and 1.6.
1.2 Rule 1.1 does not apply to publicly funded work.
1.3 The services in relation to individuals are:
(a) The conveyance of residential real property or real estate which comprise:
(i) freehold or leasehold sales or purchases; or
(ii) mortgages or re-mortgages;
(b) the collection and distribution of assets belonging to a person following their death, where these are within the UK and the matters are not contested;
(c) the preparation and submission of immigration applications, excluding asylum applications;
(d) the provision of advice and representation at the First-tier Tribunal (Immigration and Asylum Chamber) in relation to appeals against Home Office visa or immigration decisions, excluding asylum appeals;
(e) the provision of advice and representation at the Magistrates Court in relation to summary only road traffic offences dealt with at a single hearing;
(f) the provision of advice and representation to employees in relation to the bringing of claims before the Employment Tribunal against an employer for unfair dismissal or wrongful dismissal.
1.4 The services in relation to businesses are:
(a) the provision of advice and representation to employers in relation to defending claims before the Employment Tribunal brought by an employee for unfair dismissal or wrongful dismissal;
(b) debt recovery up to the value of £100,000;
(c) the provision of advice and assistance and representation in relation to licensing applications for business premises.
1.5 Costs information must include:
(a) the total cost of the service or, where not practicable, the average cost or range of costs;
(b) the basis for your charges, including any hourly rates or fixed fees;
(c) the experience and qualifications of anyone carrying out the work, and of their supervisors;
(d) a description of, and the cost of, any likely disbursements, and where the actual cost of a disbursement is not known, the average cost or range of costs;
(e) whether any fees or disbursements attract VAT and if so the amount of VAT they attract;
(f) details of what services are included in the price displayed, including the key stages of the matter and likely timescales for each stage, and details of any services that might reasonably be expected to be included in the price displayed but are not; and
(g) if you use conditional fee or damages based agreements, the circumstances in which clients may have to make any payments themselves for your services (including from any damages).
1.6 Cost information published under this rule must be clear and accessible and in a prominent place on your website.
2.1 An authorised body[, or an individual practising in the circumstances set out in regulation 10.2(b)(i) to (vii) of the SRA Authorisation of Individuals Regulations, must publish on its website details of its complaints handling procedure including, details about how and when a complaint can be made to the Legal Ombudsman and to the SRA.
3.1 An authorised body, or an individual practising in the circumstances set out in regulation 10.2(b)(i) to (vii) of the SRA Authorisation of Individuals Regulations, that does not have a website, must make the information set out in rules 1 to 2 available on request.
4.1 An authorised body must display in a prominent place on its website (or, in the case of a licensed body, the website relating to its legal services, if separate) its SRA number and the SRA’s digital badge.
4.2 An authorised body’s letterhead and e-mails must show its SRA authorisation number and the words “authorised and regulated by the Solicitors Regulation Authority”.
4.3 A solicitor, an REL or RFL who is providing legal services to the public or a section of the public other than through a firm that is regulated by the SRA: (a) where they are not required to meet the MTC, must before engagement inform all clients of this fact and specify that alternative insurance arrangements are in place if this is the case (together with information about the cover this provides, if requested); and (b) where applicable, must inform all clients that they will not be eligible to apply for a grant from the SRA Compensation Fund.
4.4 Rule 4.3 does not apply to a solicitor, an REL or RFL that is working in an authorised non-SRA firm or a non-commercial body.
Made by the SRA Board on 30 May 2018.
Made under section 31 of the Solicitors Act 1974, section 9 of the Administration of Justice Act 1985 and section 83 of, and Schedule 11 to, the Legal Services Act 2007.