About Penman Sedgwick
Whatever your situation, you need a legal firm you can trust.
Penman Sedgwick provides a wide range of bespoke legal services and are proud to be able to meet our clients’ needs by offering a high level of expertise with an equally high standard of client care.
We have specialist lawyers who take real pride in their work, so you will receive the benefit of our dedicated legal practice.
Penman Sedgwick is one of the leading solicitors’ practices in Hertfordshire. Based in Watford, the practice has a long history of providing expert legal services to businesses and individuals, dating back as far as 1836.
Our opening hours are:
- Monday to Friday
- 9.00am – 5.30pm
Our switchboard is open during those hours and outside those hours there is an answerphone on which you can leave a message. Meetings can be at our office or we are happy to come to see you.
If you would like to find out more about our people, click here.
Penman Sedgwick LLP is a limited liability partnership. Any individual carrying out work on your matter does so on behalf of Penman Sedgwick LLP in their capacity as a Partner, consultant, agent or employee of Penman Sedgwick LLP, and not in any personal capacity. Any action by them, any communication from them, or any advice from them, is taken, sent or given on behalf of Penman Sedgwick LLP.
Your relationship is solely with Penman Sedgwick LLP and Penman Sedgwick LLP has sole legal liability for the work done for you and for any act or omission in the course of that work. No Partner, consultant, agent or employee of Penman Sedgwick LLP will have any personal or legal liability for that work whether in contract, tort or negligence.
In particular, the fact that an individual Partner, consultant, agent or employee signs in his or her own name any letter, e-mail or other document in the course of carrying out that work does not mean he or she is assuming any personal legal liability for that letter, e-mail or document.
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolved any issues. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.
What to do if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving a final response to your complaint; and
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was a cause for complaint
If you would like more information about the Legal Ombudsman, please contact them.
What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can rise your concerns with the Solicitors Regulation Authority.
Penman Sedgwick opening hours:
9.30am – 5.00pm